If you are a new EdgeConnector customer you will be provided with detailed documentation, tools and assistance to help you configure and start using your EdgeConnector system. This includes example wiring diagrams showing how EdgeConnector controllers can be connected to a variety of readers, locks and other accessories typically installed at the door, and how power-over-Ethernet can be used in different configurations. If you choose to use a third party installer, or buy through a reseller or integrator, we will assist them too.
Once you are up and running, a software support and maintenance contract is available that entitles you to on-going assistance via email, telephone and remote desktop connection from our offices in the UK and North America.
Our expert technical staff can assist you if your system does not perform as expected, and can help you implement policies, scripts, inputs or any other specific adaptations to suit your business, enabling you to get the most out of your fully integrated physical access control system.
The EdgeConnector maintenance contract also entitles you to benefit from unlimited in-version updates of all the EdgeConnector software components, as well as major version upgrades that encompass our latest developments, improvements and utilities.
Special requirements can also often be catered for using our advanced integration APIs, or through custom developments by our software team. We also log all suggestions for improvements and regularly review our product roadmap to include these in new releases, wherever possible.
If you have any questions about your system, or how EdgeConnector could be made to work for your organisation, please contact us.